Sandy Queen Operations Representative

The Work I started with Pramerica in April 2005. I was hired into the Contact Centre and began working on the technical helpdesk, where I resolved a large range of password reset and remote access issues for other people who work for the company, most of them in the US. I love talking to people from all over the world and explaining technical issues and solutions. There is an undeniable feeling of satisfaction that is derived from helping and resolving a large variety of issues quickly and professionally and receiving the grateful appreciation of those you assist. In July 2007, I moved into another department. This is a small team in Operations that creates or edits reports regarding user access to different systems and applications. These are then sent out to the different business units for review. I then log the responses and send security requests as appropriate. The work is fast paced but interesting and allows me to apply the skill set I brought to the job from my previous career as a secretary/administrator.

The Culture What I like about working for Pramerica and my new team is the flexibility of hours, the relaxed atmosphere and the way management is very approachable. I believe a little praise goes a long way and management here and our business partners in the US are very good. I feel appreciated in my role which is empowering as well as motivating. If you are willing to do your job, do overtime when it's necessary and help out whoever needs help for the benefit of your team and the company, you will go far in this company. Every year there are a few social events which include the families of people who work here, so children can see what their parents do and get an appreciation for the environment in which we work. There are a lot of social clubs in the company, competitive or otherwise which help people come together and learn about each other, which is pretty important when you work somewhere that has such a diverse population as Pramerica does. As a Canadian, I am very used to multi-cultural events and was happy to see that Pramerica has the same welcoming policy as companies I have worked for in Vancouver.

Letterkenny My husband and I moved to Letterkenny in August 2003 and we love it here. He also works for the company as a Systems Analyst and we have made some really good friends from Pramerica. We have two dogs at home and like to go off on the weekends and find a new place to walk them. We have explored all of Donegal, and much of the Antrim coast this way. This is a beautiful, rugged and unusual place to live. I grew up in a city of two million people and now I am so comfortable and used to living in rural Ireland that I am annoyed by crowds and traffic when we go away on holiday or back to Canada. Letterkenny has grown an awful lot just in the four years we've lived here, it now has some of the best shopping in the county. I have always loved to do crafts and while living here I have developed a whole circle of friends with similar interests. We go to craft fairs together and sell our wares and have a great time together while making a bit of spare cash. I also have a friend who sings in a band and have gone out nights to support her so I can speak positively about the nights out in Letterkenny and surrounding towns being great fun. Some of the best Irish music comes from Donegal so even the pub musicians are of a high calibre here. I believe that Donegal has something for everyone, no matter what your interest. Apply for a job like this